The Fresh Pod will be delivered to households during the week commencing Monday 24 July 2017.
If you are one of the lucky households to receive a Fresh Pod please register it and complete the survey for your chance to be entered into our prize draws.
If your bin has not been emptied, double check that:
we will only return to empty missed black or garden waste bins, and we aim to return within two working days of receiving your report.
Please note - we will not return to empty contaminated bins (that is the wrong waste in the bin)
If we have not emptied your blue bin, and it is not contaminated with incorrect waste, we will not return to collect it. This is because we will not be able to guarantee the material you have carefully sorted will be recycled. Instead, if you would like them, we can send you our West Suffolk branded recycling sacks, for you to leave next to your blue bin on your next scheduled collection. Only recycling in West Suffolk branded bags will be collected, bins containing bagged recycling will be rejected.
If we have been unable to access your bin due to road closure or other blockage, we will attempt to return twice during the same day. If there is still no access, we will attempt collection again the following working day. Please contact the Customer Service Team for West Suffolk branded refuse and recycling sacks if we are unsuccessful.
If none of these apply then contact Customer Services or complete our online missed waste collection form within 48 working hours of your scheduled collection day.