Bulky household waste collection

If you cannot recycle or donate bulky items such as your furniture or white goods (for example fridges or washing machines) then we can collect and dispose of them for a fee.

Items will only be collected from bin collection points. We cannot collect items from inside resident’s properties or gardens. The items need to be at the bin collection point by 6.30am on the day of collection. If you have an assisted bin collection, the collection place for any bulky items will be different, so please let us know when you make the booking.

We offer three collection categories:

1 to 5 items £50
6 to 10 items £100
11 to 15 items £150.

Bulky item collection is by agreement only and you will be required to pay in advance. If you receive Council Tax reduction (not including single person or student discount) you are eligible to a 50 per cent discount on the charges above for one collection a year (one collection = 1 to 5 items)

This is a non-refundable payment.
We have limited space on our vehicle and only items listed at the time of the booking will be collected, no changes or items can be added after the booking is made.
We do not collect garden items.
On an agreed date the items will be collected from 6.30am onwards. We cannot allocate time slots. Please ensure the items are left at the bin collection point on the morning of collection.

The items we can collect are:

Item	Guidance and notes
Armchair	let us know if they have the reclining function if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed each chair is counted as one item
Bed base, futon base, sofabed	a mattress, a headboard, and a bed base count as separate items a bed base that is in two or more parts is still one item if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Bed headboard, bed footboard	if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Bedside cabinet	no glass or glass doors will be collected if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Blind
Bookcase	must not be bigger than 6ft by 6ft books must be removed. these will not be collected must be able to be carried by two people if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Cabinet	no glass or glass doors will be collected must be empty must not be bigger than 6ft by 6ft if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Chair (kitchen, dining or office chair)	each chair is counted as one item if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Chest of drawers	must be empty please tape the drawers shut if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Cooker	glass door should be secured with tape, so it does not shatter
Cooker hob
Desk	if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Dishwasher	please ensure any pipes are empty of water
Dressing table	must be able to be lifted by two people no glass or mirrors will be collected if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Filing cabinet	must be empty must be able to be lifted by two people
Fireguard
Footstool, pouffe	must be empty
Fridge, fridge-freezer, freezer, chest freezer	must be empty. For example, fridge-freezers must not have any food left in them should be defrosted and not have any liquid residue in
Highchair	each chair is counted as one item if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Ironing board
Mattress or futon mattress
Microwave	glass door should be secured with tape, so it does not shatter
Ottoman, trunk, wooden box	must be empty
Pram, pushchair, buggy	if dismantled, please tie or tape loose parts together must be able to be lifted by two people
Sideboard, dresser, larder cupboard	must be empty glass doors should be secured with tape, so they do not shatter
Sofa, settee, chaise longue	a large sofa that is in two parts is still one item must be able to be lifted by two people let us know if they have the reclining function
Spin drier	glass door should be secured with tape, so it does not shatter
Stair gate
Step ladder	must not exceed 6 foot when folded
Stool (kitchen or bar)	if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Table (dining table or coffee table)	must be able to be lifted by two people must not be bigger than 6ft by 6ft no glass if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Television	screen should be secured with tape so it does not shatter
Tumble drier	glass door should be secured with tape, so it does not shatter
Vacuum cleaner
Wardrobe	must be empty must be able to be lifted by two people must not be bigger than 6ft by 6ft if dismantled, please tie or tape up so the bundle can be carried by two people. Ensure any sharp objects, for example protruding nails, are removed
Washing machine	glass door should be secured with tape so it does not shatter please ensure any pipes are empty of water

Phone our Customer Services team to arrange a collection.

Before booking a collection

Before you arrange for us to collect your bulky items, why not consider donating them to a charity or organisation where they can be re-used by someone in need? There are many charities that will welcome donations, we have listed a few below but there will be others that exist in your area:

In addition to the above the British Heart Foundation will arrange to collect items that have a resale value: book a British Heart Foundation collection use the reference 'West Suffolk' when booking a collection. Alternatively you can drop off items for resale to one of their local shops: Donate to your local charity shop.

If you have bulky waste that requires removal please ensure anyone who collects it is a registered waste carrier and that they can prove your waste will be disposed of at a licensed facility. See our SCRAP campaign for more information. Suffolk recycling centres are open but you are required to book online. Visit Suffolk Recycling Centres booking page.

Bulky household waste collection

Before booking a collection

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Customer Services - Waste